时间：2014年8月4-5日
地点：南非约翰尼斯堡
介绍：
The African Telco market is fast moving and competitive. It is common knowledge that it is more cost-effective to retain existing customers than acquire new ones， so customer loyalty is crucial for any company’s bottom line. This event shall deliver comprehensive advice on how to prevent customer churn， improve your customer experience and increase your customer’s life cycle.
详情：
http：//telco.fextons.com/
CRM进化
时间：2014年8月18-20日
地点：美国纽约
介绍：
The CRM industry is a moving target -always evolving. And sometimes it changes dramatically. Customer strategies are being geared toward customer engagement - that is， the customer is consciously choosing to interact on an ongoing basis with a company. This is the heart of CRM and the outcome that anyone developing a CRM strategy for the 21st century should be looking for.
详情：
http：/// conferences/2014/
客户服务体验
时间：2014年8月18-20日
地点：美国纽约
介绍：
Whether we are talking about automation and self-service， multichannel implementations， or even transforming into a customer-centric organization， the speed and extent of the changes seem to always be increasing. Naturally， this can be overwhelming.
详情：
http：///2014/
客户体验转变：金融服务
时间：2014年9月16-18日
地点：英国伦敦
介绍：
The the 4th Annual Customer Experience Transformation for Financial Services Summit will bring together senior level financial services decision makers focused on optimising the customer experience at Europe’s largest financial services companies through process transformation and customer service delivery. The event will look at customer experience in a strategic context and evaluate how businesses can use it to their competitive advantage.
详情：
http：///
数字化客户体验
时间：2014年9月24-25日
地点：美国纽约
介绍：
Creating a unified and personalized customer experience across channels is pivotal to any modern business strategy. Given the proliferation of digital channels， companies need to strategize how best to use digital channels that reconcile business and brand objectives with customer needs.
详情：
http：///
产品创新的市场研究
时间：2014年9月29日-10月1日
地点：美国芝加哥
介绍：
We understand that innovation is risky. Whether you are adapting an existing product or service or expanding beyond your comfort zone， you need to be able to make smart decisions during the development process that are backed by the right data and information. That is where market research comes in. Market research is the backbone of innovation because it allows you to both spark new ideas and test concepts in development.
详情：
http：///
呼叫中心主管交流会
时间：2014年10月14-15日
地点：美国佛罗里达
介绍：
Customer expectations have increased dramatically in a drastically short space of time leaving many companies struggling to cope with growing consumer demands. Rapid advancements in technology and the growing use of social media has also come hurtling into our lives and has changed the way in which consumers access information， making them more powerful than ever before.
详情：
http：///
第十七届呼叫中心大会
时间：2014年10月16日
地点：德国柏林
介绍：
The Call Center Convention is an international business and customer care event and promotes the exchange of experiences amongst international experts. The Call Center Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the call center industry. Today， the Convention looks far beyond industry borders every year.
详情：
http：///en/events/callcenter-convention/